I also experienced my dog being crated for being "hyper". Weird since they are allegedly "kennel free". I didn't know they were doing this to her for quite some time. Makes me sick and sends my guilt through the roof that I ever brought her here regularly for daycare, and even boarded her a few times. The last day she was shaking as we went through the door to drop her off. I called into work and never took her back. These people act like they love your dog. They are manipulative. And they are deceptive about the size of their yard. We are now at a 2+ acre daycare. Worth every penny. From one dog lover to another, don't bring your dog here.