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| - Hated it! Remember the In Living Color sketch, Men on Film? No? Basically just say "hated it" in a sassy gay voice and that is exactly how I feel about the Hotel San Carlos. Maybe snap your fingers too.
I thought it would be fun. I thought it would be cool. I drove by a million times and said to myself, "I wanna get a room there one of these days." Unfortunately, when that day arrived I was severely disappointed.
I knew it was old and I thought that would be part of the charm, but it wasn't. That's the problem. It's just old and crappy, not historic and charming. There is a difference. Maybe it would have been more charming if the staff knew what they were doing. Not a single basic question I asked could be answered by the girl working at the front desk. The vallet guy was NEVER around. NEVER. So that made it a little hard to, you know, vallet my car. The king bed we upgraded to was just two small beds pushed together. Man, I love sleeping in the crack! So comfortable. Want a late checkout, no problem ... oh, wait, problem. The night person and the morning person seem to be on different pages.
Bottom line, someone needs to send their employees to a class on customer service and maybe even give them a print out of their job descriptions. Oh, hey, you know what ... that someone is you, Hotel San Carlos management.
(Disclaimer: I might be PMSing as I write this review.)
(Yes, that is a legit excuse.)
(For me, not the hotel staff.)
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