The hotel itself was OK for what you pay for but the service involving the shuttle from the airport to the hotel was terrible. I called and said I was getting my luggage and Connie said where to go. She said it would be 20 minutes or so and that seemed reasonable. But after 25 minutes and no one there I call back to see where they are. She then says she will have him come now that I am there....she didn't say anything about having to call back like I did or anything. She then says it should be 10 minutes. Still no one there after that. I have my girlfriend call them so that I wouldn't get angry with them. Connie then says the Guy should be there in 5 minutes and that he was running another run! What kind of crappy circus are they running here? So after an hour....they show up. We were just about to go and get a cab. Just terrible service. I don't know if there will be a next time.