| rev:text
| - Yelp - fix this system so I can give ZERO stars, please.
I just had the most unbelievable experience with Summerlin Maids - and not in a good way. I had a cleaning scheduled from 7a - 9a. The maids arrived about 10 minutes late, which wasn't a problem for me. This was the second time using this service and for the price, the few minutes didn't bother me.
I asked them to start upstairs, and they did. I could hear them repeatedly taking phone calls, chit chatting with each other but I assumed work was being done. When they came downstairs to clean the kitchen, I went upstairs and noticed the dressers and nightstands had not been cleaned. I went downstairs to ask them if they dusted and one of them came upstairs and looked around and said, "No, just between things, just basic. We don't have time to pick things up." She even told me that THE COMPANY told them not to pick things up. Confused, I asked then, exactly what they mean by dusting and cleaning. She said they don't have time to do that. Well, maybe a little less time spent on the phone would have given you the extra THREE minutes it takes to pick up things on the dresser.
Knowing that the two other ladies that came the first time did clean, PICK UP things to dust under and did a pretty good job - I called the customer service number to get clarification and also to ask why my credit card had been charged BEFORE the service was provided. And - why did they keep my card on file? That's not legal because I never gave them permission to charge my card or to keep it on file. That's a whole other conversation and I have left a message for the manager/owner of this company. This practice is highly illegal.
Andrea, who handles the customer service, is a true gem. It would serve her to have some lessons in phone etiquette and how to win over a customer. She's a challenge to deal with - to say the least. When explaining my concern with the cleaning crew, she proceeded to tell me she spoke to the ladies and they said that because I have a cat (true), my house is very dirty -a not true -but even if it was - AREN'T YOU A MAID SERVICE ? ISN'T THAT WHY WE CALL YOU? And who says that to a CUSTOMER? I didn't know I was supposed to clean my house before the maid arrived - yep, never got that memo. Now, I know. I guess I should clean my clothes before I drop them off at the laundry mat - and wash my car before I take it to the car wash.
WHAT EXACTLY AM I PAYING FOR?
After hearing these rude remarks from the customer service rep that were passed along from her maids, I told her to please ask them to leave. I went downstairs and told them they can go. One began to leave and the other one - get this - began talking back to me, raising her voice - IN MY HOME. Oh no - you have to go - and you have to go NOW.
NEVER AGAIN.
I could go on and on about this but I think you get the gist of things. Never ever. Summerlin - we deserve better. I hope you select your services wisely.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)