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  • Update - Went back this date as I had one bag for a week or so and in one area, it started to fall apart - no worries, manufacture defect. Brought the bag in to Cross Iron Coach where I bought it - the sales associate was very nice but she had to go and get a manager to approve the return. Fine. I got nothing but attitude from the female manager although I have 100 of their bags and never had to make 1 return, ever. She kept wanting to have it send out for repair, wanted to make me home office's issue for a greater profit return on my benefit, blah blah and soured me on getting a credit towards a new bag. I get it, you do not want to lose the sales number but life is life. I finally got my refund back onto my Visa and left. Not a good day Coach, but I still love you, minus that 1 manager.
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