I found this place through a coupon site and made an appt for Botox. I did not like that they require my credit card number at the time of booking my service. I arrived on time, was kept waiting for 30 minutes. Listened to the front desk staff talk about their personal lives the whole time I was waiting. The Botox service was great! I liked the lady who did it, appreciated the advice she offered (I asked, she wasn't selling) and booked an appt to come back for a treatment. Again, arrived on time, kept waiting 35 minutes for a 30 minute service. At this point, I needed to leave to get to the next thing on my schedule. As I was getting up to go to the desk to cancel, the front desk person handed me a clipboard with the consent form for a procedure, not the one I was scheduled for. Really?? I told him I had to go, already waiting so long, I couldn't stay for my appt. He was nice enough but I can't keep waiting 30 plus minutes for service. I was hoping for a call from a manager or some sign that my experience was less than pleasant. Never happened. I have the feeling that they are more focused on one time clients with coupons than building a client base.