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  • I've been in here less than 10 times over the past few years. Interesting store as they stock Pottery Barn and Pottery Barn Kids items (floor models, returns, damaged items) at a discount, Down East clothing and defective brand clothing (every time I try on name brand clothes there, it either has a hole or not sewn properly), furniture from various places including Down East brand, and home decoration accessories. I've purchased one shirt here, which I wore once before I realized it was defective. Things are still overpriced and damaged in some way or another. I was looking at a sofa here about a year ago and glad I didn't purchase it because after all the customers have sat on it, it's looking very worn out. Today will be my last visit as I left after an employee made me and my child feel very unwelcome. I realize most the floor models are sold as is and they don't want children climbing on them and making them dirty or damaging the items (more than they already are). There are plenty of signs throughout the store stating "not to let little feet" onto the furniture. Not a nice welcoming feeling for families with children. I am very much a helicopter mom when I shop (so much so that it's unenjoyable to shop with my toddler because I don't actually get to browse). I was standing about 1 foot away and was watching my son as he joyously climbed onto a piece of furniture while I asked him not to. I was in the process of removing him when an employee ran over as fast as she could and informed me "he cannot be up there." I was not greeted or approached until that moment. I will not be shopping in your store again. I realize I'm probably not a loyal customer, but after this incident, I will never be one. You sell damaged/broken items in your store. You sell children's items in your store. You should be more open and welcoming to having children in the store too.
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