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| - I wanted this to be an experience since it was my families first time trying a hot pot place. Not a horrible place, but not that great either. We prob won't be returning, we'll look for another.
We ordered the Spicy Mongolian Herbal(delicious) and the Mushroom Broth(pretty much just tasted like mushroom water, it deff needs the additions of meats, veggies, and sauces to taste good). Selections of meats & veggies were many, but not everything was tasty. The Seafoods & veggies were not labeled, so we ended up selecting a few things we really didn't like.(trial & error). Pretty much every fish ball they had tasted the same with something funny tasting about them.(Why have different things that taste exactly the same?!!). Beef & pork were yummy. Love the diff types of noodles. Some of the veggies looked questionable, I'm guessing it's because they prob just throw everything back in the freezer every night. Bok Choy tonight were mostly wilted and looked a few days old. I must say though, their seafood selections are pretty great. The crab, oysters, and shrimp make it worth the price.
The service on the other hand was very lacking. The servers were nice enough, but their tending to the tables sucked. I had to keep asking for a refills, then napkins, the check too. I literally watched all 3 servers walk by and take our empty plates(right next to my empty cup) and walk away. Being in Las Vegas, little things like that while you're dining makes all the difference if you want locals to eat there regularly! Then to top it off, the servers all kept their attention on the tables near us, I'm guessing they're all friends/coworkers because there was constant talking and hanging out. Hanging out is all good & dandy, but you gotta be on top of your work!
By the end of the meal, I let one of our servers know we were done. She said ok. As time goes on, she still hasn't returned with our check. The same 3 servers rotate through our section, I finally get attention of one after she finishes her conversation with her friends again, to ask for our check since telling the other girl we were done did nothing. It's not like they were busy either, there were 3 parties on our section!
Management, you need to talk with your serving staff about their service and attention to customers. I would love to talk up this place right now to friends n family, but I'm not and that's sad. This place could be great.
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