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| - I took my girlfriend here for our Valentine's Day dinner. And I have to say that I am incredibly disappointed with this place.
The visit turned into an hour and a half ordeal that I don't ever wish to repeat. We ordered an appetizer of crab cakes, which were so-so. For our meals, I ordered the Lobster and Crab Fettuccine and my girlfriend ordered a 10 oz steak, medium. In all honesty, my dish was phenomenal. It had large pieces of meat, the sauce was great, and the pasta was cooked nearly perfectly. However, my girlfriend cut halfway through her steak and it was barely cooked to rare. Our server was at our table and saw this and took it back to be cooked further.
So, we continued our meal and waited for the steak. When it came back out the large cut that my girlfriend had made still showed us that the steak was not medium. I had her cut into it more to see and the entire steak was now a perfect medium-rare. As our server did not verify that it was done properly, we had to wait for her to return to ask, once more, for a medium steak. After I finished my course, she returned to us and we explained the issue. She told us that we would get the steak on the house and that they would cook us a brand new one.
We waited roughly 20 minutes for this new steak, which we asked to have to go. When our server brought it out, I asked her for a knife so that we could check to see that it was done. While we waited for the knife, my girlfriend opened the to go box and looked at the steak. It was the same piece of meat that had been recooked twice before with her two original cuts in it. Though now it was well done, far past medium.
Once our server returned, we showed her the steak and I asked to speak with the manager. She went to talk to him about it. When she returned, she offered us a new steak. As we had been there for an hour and a half already, we weren't willing to wait another 20 minutes to get this steak. She also informed us that the manager, who was also Jim, the owner, did not have time to speak to us.
I took the initiative and went to the bar to seek him out directly. I explained the situation and reiterated that we were not taking the steak at all now. He immediately went on the defensive and repeatedly stated that he was already giving us the steak for free and didn't what else I wanted. I pointed out that we never received the steak, thus we should not be charged for it regardless. He offered a new steak again, to which I said that we had already accepted that offer and wasted 20 minutes waiting for the same steak to be recooked.
Throughout this conversation, he continued to get more and more belligerent. I even had to explain to him that I'm not angry and that I just wanted to know why this would happen. Clearly not wanting to deal with me any further, he took the bill and tore it up. All the while, I was only looking for some explanation and an apology for this horrible experience. I wanted to explain this to him, but his negative attitude and unfriendly demeanor made me decide to just let it go and leave. As I did so, he finally apologized.
It's really a shame too. Like I said, my dish was very good. Our server did a great job, with the one exception, and I felt bad for her by the time we left. I gave her all the cash I had for a tip, admittedly it wasn't much, but I needed to leave quite badly. It worries me a bit that every time she had went to tell the owner about the steak, she seemed almost frightened. When I asked her if I could go to the manager and talk to him myself, she started stuttering and looked very shocked. I even saw her moving very quickly away from him with her head down.
After 13 years working in restaurants and dealing with many types of owners and managers, I know what it's like to have an owner like that. They make for a tense environment and rarely get good results from their employees. In fact, all three of the owners that I worked for that were similar to Jim are now out of business.
I would suggest to avoid this place completely. Between the inconsistency of quality and the inability for them to resolve situations, you're better off going nearly anywhere else.
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