My first review on this (I think?) and unfortunately it's a complaint.
Online checkin for Great Clips (the location we went to anyway) is irrelevant. My husband came in once before for his hair cut and had to wait for several people who did the 'Online Check-In' option move ahead of him.. So we decided ok next time we'll just do that.
Few months rolls by, checked in online cause the wait time was 38 minutes. Got there at our appointment time and we still had to wait another 30 minutes because they wanted to be 'fair' to the other people who were waiting in the location.
Sorry if they don't know about the whole online process, but we shouldn't have to wait that long. I get it if they end up putting 1 or 2 people ahead of us, but they put like 5.. Come on now.. get with it, Clips. Just cancel the online check in thing, you guys don't follow it anyway.
This is for the Winterwood location.