If I could give Cox no stars I would. When you call you are transferred and put on hold , for at least 45 min before I gave up! Called back, almost got my problem resolved and then I was disconnected! They have my phone number, they could have called me back...but NO that would be too easy! They didn't tell me I could exchange my modem free for a higher resolution until the 4th phone call, then they hung up on me. I could go on and on, we've been a customer for 15 years, but I am now switching to Century Link...bye bye Cox...your customer service SUCKS!