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  • After reading all the reviews online i decided to go there and check it out since my lease was expiring . so i went there on august 18th went for a walk throught the model and fell in lov so i held the apartment for a move in date on 10/09 after we sign all the paper work and got my keys we went to do the walk at the new apartment when i opned the door what a disapoinment the carpets were full of stain, dirty,dirty,dirty. Did i say dirty? Oh yes !!!!! So i went back to the office to complain about it, they gave me options 1st to patch the carpet. That nobody would notice they said. Funny cause i would notice second to dye the carpet in a darker color. So when came up to my mind wowwwwww i saw the model didnt have any damages on the carpet wasnt dark colour, was beige. So we the manager, britney said she could replace to a brand new carpeting but since i have a service animal if had stains i had to pay for it. Woooowwww one more time was she judging me by my aperance i live in vegas for 6 years i never had a problem with a apartment complex before. Is on my knowlege that if i damage something i have to pay for. unbeliavable so the assistant manager Don tryimg to help us said he would call me as soon he had a response from corporate so he called me about 2 hours later saying that they would replace everything for vinyl ( didnt they have to do that before my move in date) i guess not because ihave a service animal i can move in to a brend new apartment with poor condition. But now i have to wait till monday oct 12 for them to replace everything so i can move in clearly the place is not the same from the reviews that i read i have to be out of my current apartment by tuesday i had requested day off from work to move and now i am on a waiting game because they didnt do their job. I called them today t explain them my frustration and they tld me they will not charge me for these 4 ays that i couldnt move awesome!!!!!! Congrats what about my life what about everything that i planned almost 2 months ago to move to my new place very convinient to them right! Clearly managment is not the same. Way to go ovation way to go. My life is on hold because i cant move to a place that still under construction
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