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| - I think it is extremely fishy that only five star reviews are allowed to remain while 99% of the one stars are in the 'not recommended'. I've had my experiences with Phoenix Children's Hospital as I have four children, and believe me I was underwhelmed. I took my oldest son to the pediatric rheumatologist because my son was having muscle pains and symptoms of fibromyalgia (which runs in my family). First off, my nervous son was cracking jokes (making fun of himself) and the nurse looked at me and said to him with a frown, "Why not tell some blonde jokes," (yes I have blonde hair). She was very short with me, so I thought, well...I'll just wait for the doctor and keep my mouth shut. He walked in, didn't greet us, barely listened to me explain my son's symptoms (and refused to look at me at all, to boot) and basically he told me that there is no such thing as juvenile fibromyalgia (oh yes there is Doc, but obviously you fall into the category of 'it's not a real disease') and he hinted that maybe it was my poor parenting that was causing my son's pain. OK. $75.00 copay for this. So he sends us for blood work, and my son is TERRIFIED of needles. I thought surely because this was a children's hospital that they would have phlebotomists who would be understanding and kind. No such luck, these two woman (Ms. Ratchet and Ms. Griese I called them in my mind) were impatient and outright mean when he cried and was afraid. I calmed him enough to let Ms. Ratchet get a needle in (no words of comfort, just rude and brusque) and he let out a wail...she yanked the needle out and sighed "you are just going to have to calm him down, ma'am" and I had had enough of this place. I said to my son let's go, we're out of here. Both Ratchet and Griese argued with me and said Oh no you can't leave, the doctor will be mad, blah blah. I said watch me. That was my first introduction to PCH. The next one was my youngest son needed surgery to correct the hole in his heart, he was an early preemie and had PDA. I will say his cardiologist (Dr. Graziano) is WONDERFUL, a kind man who genuinely cares about his patients and has great bedside manner. His surgery was scheduled for PCH and my husband and I were there for the procedure and stayed overnight with our son. Before the procedure Dr. Graziano told us to come by the surgery room and we could come see our son before he started. When we did, two nurses tried to push us out, and when we explained they refused. The doctor finally came out and said that he told us we could, and they weren't happy at all. But we went in, kissed our baby, and he had a successful operation, thank goodness. We stayed overnight in a cramped tiny room with another family who had about 20 loud family members who took over the room and the TV (they had an adorable baby there too). It was truly uncomfortable as we were treated to loud family arguments about if they could get dinner with their food stamps, etc. Years ago one of our sons had seizures and was airlifted to Northern California Children's Hospital, and we stayed in a SINGLE room with our son and were welcomed like family. This place, a room half the size of the one at NCCH, was crammed like a tuna can. The cafeteria was way underwhelming and rather expensive. I honestly couldn't wait to leave. Next experience, my oldest son had to have surgery on his knee, that was a success but I found their billing department really pushy...the day before his procedure billing called me up and in a loud tone of voice announced that my insurance was paying a certain amount and that I would owe fifteen hundred dollars, did I want to pay the full amount or make payments???? Turned out she was wrong and I owed less than half, but really? What if my son had cancer and we were grieving, is it necessary to call and yell at parents to make sure they get their almighty dollar? Lord knows my insurance company was paying them a huge chunk of money for a basic knee procedure (ten thousand dollars to be exact). This is why I side eye all those donation drives PCH has, who is this money benefiting? Because they sure are aggressive about getting their money, enough to call and harass parents who are already distraught over their child's injury or illness. I've decided when it comes to my children, I'm completely avoiding this place. The Northern California Children's hospital seemed to genuinely care about children and their families, Phoenix Children's hospital seems to care about money and fund raising. I'm underwhelmed by far and I'm sure this review will end up with the 'not recommended' pile so that PCH can keep their four or five stars.
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