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| - We used to frequent the WCG in Scottsdale, AZ all the time, and once one opened in Henderson we were so excited. Since the turn over to Black Pepper Grill, I have been less than impressed.
The Filet Minon Cobb Salad that I used to order all the time at WCG has been replaced with a haphazard bag of iceburg lettuce, drenched in some fake viniagrette. The "steak" that supposedly comes on this $15 salad is 4 thin strips of mostly fat. Very disappointing.
The bread served before the meal is stale and not even worth the carbs or calories.
My boyfriend ordered the Prime Rib French Dip which is another favorite of ours. The bread again was stale and soggy (before even being dipped in the au jus), the meat had the consistency of an Arby's Roast Beef sandwich (I think I would have rather saved the $15 and had pressed roast beef over this poor excuse for food). The fries that were served with his sandwich were not even fully cooked, and when the ketchup was poured out of the bottle, it was runny and watered down. I know we're in a down economy, but watering the ketchup seems a bit extreme.
Instead of comping the meal that we didn't eat, they gave us free dessert. I had previously explained to the waitress that I have a dairy allergy, yet, there she was with a skimpy scoop of ice cream. We asked if there were nuts & we were assured there were not. As I drank my water and longed for the IN and OUT burger down the street, my boyfriend ate a bite or two of the ice cream. Imagine our surprise when his throat started to close from the NUTS that were in the ice cream (we were told it was candied fruit).
When I approaced the manager and the waitress, instead of trying to get us out of the restaurant as fast as possible so we could go to the hospital, the manager and waitress decided to have a pow wow about what to do.
We still had to pay for our lunch that wasn't eaten, and the "free dessert" cost us a medical scare.
Mediocre food, poor service and I will NEVER return.
The next time I want a Filet Minon salad or sandwich, I will go the the REAL White Chocolate Grill in Scottsdale, AZ. Black Pepper Grill should be closed soon, with food/service like this, they won't survive.
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