THIS COMPANY HAS BEEN AN ABSOLUTE NIGHTMARE!! It has taken them over a month now to fix the heating element in my oven. 3 trips out, 3 different technicians & now I'm waiting on the 4th show up to probably once again tell me they've got the wrong part!! Ive had to call them to follow up on the situation.. they don't call me to reschedule. I have to track them down. They even called to cancel on me last week bc "their driver was in a car accident". Their other tech was "in a car accident earlier this month", so he couldn't come either.Every time I speak to the incredibly clueless office woman they all claim they've never heard of repairs needing to be completed at my house! Not sure what is going on with this company, but save yourself the hastle.