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| - Where to start? Know this: THEY WILL SAY AND DO ANYTHING TO MAKE THE SALE! We told the sales rep, Alex, that we wanted to order a new coach and take factory delivery. Magically he found a new RV in the model we wanted on it's way to the Albuquerque store and he said he could have it re-routed to the Phoenix store for us. We agreed, based on the fact that he insinuated that it was coming from the factory. We waited a few days for it to arrive and get cleaned up. We made the deal. Our walk through was scheduled at 1:00, but didn't start until 4:30, leaving us no time to move our things from our old RV to the new one. We had to be back at the RV park before dark, in February, on a Friday. The man giving us the walk through stated he had never been in our type of motorhome before...and spent a lot of time just trying to figure out how the remote controlled awnings worked.
After reviewing the paperwork that night we noticed that the manufacture date was 6 MONTHS prior. So technically yes, it was new because it had never been sold before, but it had sat around at shows and on the lot for 6 months. When we asked Alex where it had been he would not answer our questions. He deflected, saying "I don't know, I haven't been following it around". He absolutely knew we did not want a show or floor model. Rumor has it he was fired for telling a lady that the shower wouldn't seem too small if she lost 60 pounds. He had the most foul mouth and dropped the f-bomb fluently.
After service was horrible as well. We had 2 water leaks, which affected a other systems. They fixed the easy and obvious water leak under the sink in the rear bath. They did a few of our requested warranty items, but some things were beyond their capabilities and we ended up with a 40 item punch list. They created problems while attempting to fix things. Our baggage door had to be tied down because it wouldn't stay closed after they "fixed" it. We were promised $100 credit in the store, and induction cookware for the cook top. It's 7 months later and we just received the cookware- and it's not induction compatible! Seriously, how hard is it to do a little research to get the right thing ordered?
They still owe us a bedspread. The one on the bed when we took possession was stained. We didn't notice until the next day because it was so late and dark when we got the coach. We're told that the factory didn't send the right bedspread. 7 months people, how long does it take to get a bedspread from the factory? At this point I don't believe anything they tell me.
We ended up going to the manufacturer in Indiana to get the balance of our warranty work completed. While there we talked to other couples who had the same experiences with La Mesa RV in the Phoenix area. 2 were from the Phoenix store, 1 was from the Mesa store.
The bottom line is that if you want honest, go somewhere else.
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