My gf and I ordered red curry chicken and crispy duck for takeout. My rice container was far from filled, and my gf's duck tasted dry and far from fresh--it tasted and looked like it was frozen for too long, it was shriveled in size, and it was far from crispy.
When my gf spoke with a Basil Thai manager to inform her of the duck, the manager said "maybe you haven't had duck before," and voiced no interest in what my gf had to say.
As luck would have it, soon after my gf and I received a duck dinner from Hello Fresh and it was just how duck should be - full of flavor, moist and fresh.