I was really excited to try this place and I'm looking forward to another try to see if the service will be more consistent, and to try other items on the intriguing menu. The servers other than the PHENOMAL Cooper, the up and coming Brianna and Miguel really need a lot of training. This includes the hostess and even one of the managers.
The good: decor and atmosphere. Probably the best patio atmosphere I've come across. The menu variety is great. I tried an appetizer combo of roasted Brussels sprouts and creamy cauliflower. The veggies were not great, but the sauces were fantastic. Others in my party loved the crab cakes, the cheeseburger and the onion rings.
The bad: The service, aside from the three superstars mentioned above. A craft cocktail tasted like there was either no or barely any alcohol. I took a few sips and asked the waitress if I could exchange it for a glass of wine. She said she would talk to the manager and brought me the wine. When the bill came, both drinks were on there! When I asked about this, she said the manager said I would have to pay for the drink I didn't like. I asked to speak to the manager, and his response was that it would still cost the restaurant so they had to charge me. He insisted I drank way more than I did. My friend who sat next to me verified I took a few sips and he relented. That's a manager who is pretty short sighted over what would probably cost them about $2.
About half of our party had Cooper and their food came out much faster than everyone else's. She had great answers to first timer's questions. Just a night and day experience from the other half of us. Soup, which is obviously ready to serve took a good 20 minutes to come out, and just 2 minutes before entrees.
Some of us stayed after dinner and split a bottle of wine and had great service from Brianna and Miguel. They are new servers but they understand how to give customers a great experience.
I hope to revise my rating to 5 stars after another visit because the potential for this place is great. If they are willing to listen to feedback they should be very successful.