Friendly staff that really knew their regular customers. I was new and the lady working - who from what I could gather seemed to be the owner - was very welcoming and accommodating.
I wanted a green tea matcha and am particular about how I like them (I'm *that* person lol) and she was knowledgeable about the matcha ingredients. She let me look at the almond milk ingredients and gave me the option of blending the drink or just having it over ice. It was cool being in the creative process.
The availability of almond milk and pure green tea matcha were impressive. Only drawback is that the almond milk was vanilla and gave the matcha a funky taste, which the barista warned me might happen since I was deviating from the recipe. It tasted almost more vanilla than it did matcha, but I am a matcha fiend who prefers it with a teaspoon of plain almond milk.
They also have loyalty cards which you can take with you or you can leave in an alphabetized old-school card catalogue style box near the register. I took one. I would frequent it more if it had wifi as I primarily use cafés for work, but if you're in Mt. Washington and need a pitstop, this is worth it.