Unfortunately this place has been going steadily down hill these days
First, praise for what's good. I really like the decor. It's cozy, dark and modern. Washrooms continue with this theme.
Now praise for what used to be good. They had a great afternoon high tea deal. Buy a snack and a drink and get free refills on your drink. This had me sitting there happily a few times ordering popcorn chicken (which was not bad) and working away with free refills all afternoon. Sadly, this deal is gone. (maybe they were losing money on it Who knows) But value for the customer suddenly shrank without this deal.
Now for present day. Service is sorely lacking as seen from other reviews. I actually showed up one afternoon right at 12pm when they opened. Saw a few teens standing outside smoking. I walked passed them and as I opened the door one of them blurted out " OH $hit". As I walked in they all followed me in and then I find out they're the actual crew of the store! Disappointed that they had to get to work I guess?
They have bells at each table. Would be great if it they worked. I rang mine several times and no response. When I went to pay, I saw there was a LED at the front counter showing the table number that rang a bell. Sadly no one obviously looks at it and if there was an audible beep with the LED it was too quiet to be heard over the music anyways.
They changed their business hours a couple times. Just found out this week when trying to pay them a visit and saw that they changed their hours to start at 1pm weekdays. Then, today I tried again after 1 only to find out their hours changed again to start at 3pm!
There was a lot of enthusiasm and effort that came with the launch of this place as evident from the Facebook page and their initial menu offerings and specials were great. However, the sad typical story of another restaurant's inevitable slide down the hill as time goes by seems to be playing out all too well.
But I like seeing a come back. Turn things around Modo, and you will get another review from me.