I visited this casino/resort for a recent seminar. The location was good and I was impressed with the size of the gaming floor. There were several slot machines and gaming tables ranging in price. As I walked around I noticed a couple of dining/bar options and a large sportsbook area where customers could watch the games.
The drawback for me was information. The seminar name and location did not appear on the board in the entry way and while there were a lot of casino staff on hand, two that I stopped and asked for information were not familiar with the meeting or its location. The concierge was not at the desk, so I circled the facility looking for assistance. Finally upon my second lap, the concierge was back and was able to quickly and accurately provide the information I sought. The concierge should be there for other activities and not necessarily needed to answer simple questions which could be provided by signage.
The casino looked nice and had a fun atmosphere, but they could do more to promote the events and meetings taking place. Perhaps a pre-shift meeting with floor staff to inform them of events taking place just in case someone asked them or the inclusion of information on the entry stanchion or digital directory. That would increase information and free up the concierge for more relevant duties.