Service is always top notch. The staff is friendly and helpful. The rooms are really nice.
I have stayed there twice this year and received a complimentary room upgrade because I was there for a short business trip. The front desk clerks are polite and professional. The dining options are decent, but not amazing. I will be back again in a few months because of the staff at every department.
The service reminds me of the W hotels, but the hotel rooms and amenities are not as clever. (There are not any of those irritating showers without shower doors here like at W hotels). The rooms are always spacious and have comfy beds and nice bathrooms.
The West pool is relaxing. Not a ton of beach chairs, but the pool isn't gigantic either. I was there on a summer week day so I am not sure what it is like on the weekend.