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  • Quite possibly the worst hotel in Las Vegas. Starting with a short (for LV) checkin line that takes 45 minutes. A clerk at the counter who clearly doesn't like her job serves me and my group. One reservation screwed up, not billing at the same rate as the others in my group, another 20 minutes and a manager escalation to fix it. Reach the room, it's raining outside, and the window is leaking, Drip drip. No rooms available to move. The carpet wet. Don't walk on the carpet with bare feat either -- their black after a walk around the room. Two days later someone else gets keys to my room! They reset my key, not theirs. I cant get in my room. Luckily I knew the people, nothing stolen/damaged. Getting my key to work takes another day, their equipment doesn't work late at night to issue a key when I realize the key doesn't work. Security takes 20 minutes to let me in my room. In gets better: my company sponsored a deck party at the pool, goes well, decent food. Invitations have 12:00 as the shutdown time. Security starts moving people out at 11. At 11:30, a man in a suit starts making threats to the guests and me up to and including calling the police to remove us (these are geeks, it's a tech event and the people aren't roudy - remember they think the event ends at midnight). I complain. The person yelling, is the security manager! He tells me there are "40 police officers outside" and how his job is difficult and he doesn't care about my guests or my business. $50k my company will never spend again at this hotel - a big investment for a party of this size in Vegas. Voodoo lounge party we co-sponsored went off at least went off without a hitch but the same unhappy staff served everyone. Overall the entire experience couldn't be worse. Probably the worse LV hotel I've ever experienced hands down. The staffs level of job satisfaction is visibly an indication of a serious problem. Won't be staying there again or sponsoring events that are hosted there.
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