WOW. To say the least. I love using Yelp. I think it is a great tool for people to use to inform others about their experience with a certain business or service.
I also feel it should be utilized by the owners of these businesses to improve their business, based on customers reviews on Yelp.
This did not happen at Danese Creations.
In fact in this case I felt like I was being confronted and accosted by Sylvia the owner of Danese Creations.
The last time I was in the store she approached me about my poor review on Yelp of how she treated me and how I thought there were problems in her business.
I don't think she ever read my first review.
I consider my second review of this business to be a hello, you have an unhappy customer based on your PERSONAL customer service as an owner, not your staff, about you and I have no complaints about your craft.
Being an owner I don't think you hear it from your staff or other customers so I am using Yelp as an outlet. AGAIN IN GENERAL THE CRAFTSMANSHIP IS EXCELLENT.
But for you to approach me in the manner you did for my second review of your location was uncalled for. And then to ask me to remove my review only enforces what my second review was saying.
You are a bit pushy and over the top, and I think that you could treat people a bit better. I appreciate your apology after we talked but the way you went about it I felt was wrong.
I can honestly say that I thought she was very unprofessional and I agree with the several other reviews that are on this page that have been left since I first Yelped this business.
The pricing is not posted and changes each time you go there even if you are getting the same alteration.
And Sylvia can at times be a bit of for lack of a better word a snob!!!!
I am giving this place one more chance. I don't want to be accosted when I come into the store for any reason let alone my review of what I think your business needs or does not need on yelp.
If this can not be achieved I have no problem searching yelp for another tailoring business were I can be respected as a consumer.
I will say this about this business:
Excellent craftsmanship for any work I have given them.
A bit pricey, no posted costs anywhere, pricing seems to change depending on who is working.