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| - Worst excuse for a Papa Johns ever. Numerous orders with underbaked pizza, completely white and doughy underneath. Started ordering it well done just to get it edible. Tonight decided to try again, ordered online and hit the well done button. All is well, I thought.
I thought wrong. It arrived bland, white and doughy, not well baked. Barely edible. I called the store to discuss it, and got major attitude from Monica, the manager on duty, who informed me that they have not gotten any complaints about it, and that it was my fault for not specifying well baked, although I had. Instead of apologizing, as a good customer service manager would have done, she instructed me to go back and look at my online order via email. I told her I didn't know that people prefer doughy pizza that they have to cook on their griddle at home. Never had a manager be so rude, even when I said that I guess the days of the customer is always right are no more.
If you like rude managers and underdone pizza, this is your place. Otherwise, spend more and get something edible elsewhere.
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