The customer service at this gym is unbelievably positive! I have been to many indoor rock gyms and the ones that always stand out to me are the ones with friendly and attentive staff members that care about what they are doing and their customers.
We were greeted immediately as soon as we walked in. Within 5 mins, we had signed the release forms and paid $12 each for our day pass.
They have a bouldering area on both the downstairs and upstairs. The ratings are true to outdoor routes (V0's are at least 5.10). Routes are nicely marked and made. We climbed for 2 hours in the bouldering area and there was plenty of routes for us to figure out and try. But this gym is mainly a top rope and sport climbing gym at its core.
Our friends brought their kids there after we climbed for awhile and we were able to learn how to belay them using a grigri. I have only belayed using an ATC belay device so it was nice to learn something new. The kids got a lot of guidance from the staff.
Overall, it was a very nice and pleasant climbing afternoon.