My review is based solely upon customer service at this location. I refuse to give a place business if they can't even go a little bit out of their way to accommodate a customer. I have been a long time member of orange theory fitness and Bodyvision but was hoping to switch over to this gym because it is so much closer to home.
My boyfriend and I signed up for the 30 day challenge last year. We went to the very first class where you weigh in, take measurements and do the 1 mile run, push ups and sit ups for measurement. After that first class, life got the best of us and we weren't able to go to any of the actual classes. With about two weeks left, Mike (the current owner) emailed us and was wondering why we hadn't made it in and if there was anything he could do. I kindly explained that we hadn't made it to a single class because our personal lives got too hectic and time got away from us. This was our fault and not his, but asked if we could join the next 30 day challenge so we could be able to fully see the results. He gave us a pretty stern no and said corporate doesn't allow customers to do the challenge twice. I again explained that we didn't do the challenge and in fact, we didn't cost his gym a penny because we didn't even go to one class. He still stood strong on not giving us a second chance.
I used to work for a corporate office and I understand rules, but I also know that you can make an exception to accommodate a customer. Especially a customer who has already expressed that she wants to switch to the gym permanently. The only remedy that was offered to us was the ability to buy the groupon to try the place out. I told him that I didn't want to pay for a month without even knowing what it entailed and told him I was kindly declining and would stay at my current gym. Mike said "No worries. I did my best to make an exception and allow the Groupon".
**Just a heads up for those doing the challenge. The parking lot is a disaster. It's tiny and you end up having to park all the way down Rose Garden. They won't allow you to enter the classes late, so make sure you plan ahead**