Service was insulting enough such that I couldn't be a repeat customer, despite how delicious and value-priced the food was. I sat for 20 minutes trying to get the attention of their waitstaff. They all ignored me as if I was invisible, or a leper. When the party of 25 finished dinner and left, I thought it was my chance to finally get the check and leave. Another ten minutes passed by continuing to be ignored, despite raising my hand, yelling out excuse me. Some servers and a casually dressed lady (manager? owner?) made eye contact with me during this process but wouldn't acknowledge my request for service. When I finally received my check, the checkbook sat standing on the table ready with the credit card for ten minutes before it was run. The host lady provided me a to-go box without a bag and disappeared. I yelled out to a server for a bag, but he ignored me. It was bizarre. I was dressed in pressed office clothes and ate neatly. I couldn't understand why.
That weeknight I called in to place an order ahead of time as I was short on time. The host lady doubled as a server because they had a 25 person table (Fordham's women's soccer team arrived for dinner). The kitchen and service team busted to handle the workload. My gnocchi and baseball-sized meatball side came out within about fifteen minutes after seating (great). I was provided a bread basket but didn't realize that their refrigerated pats of butter were hidden at the bottom of the basket.