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| - I am unsure how other raters have given this establishment more than 1 star, nevermind a full 5 stars. If I could give it a zero I would.
I must state however that I did come for dinner with a WagJag coupon for a prix fix 3 course dinner. I have walked by this place for the past 8 years and never once did I think of dining here as it looked like an unkempt cheesy donut store with 80s fixtures and decor. Think combos of salmon pink and ever greens, fake plastic ficus trees and hand painted murals of times past. Not to mention the dollar store tealight holder in the shape of a house on our table.
Well I was right! But I was open to giving their food a try no matter.
We made reservations for 2 but was told that I had to come either half an hour before or after if i wanted a seat. I understood, as the photos on the website showed that it was a smaller establishment with only a couple dozen tables. And it was a Friday night.
When we arrived, there were only 6 diners. With MANY tables open. We asked the server if we could sit by the window. She looked at us as if to crucify us for what we said. Then she looked back at the chef and asked if it was ok, he nodded, and she unwillingly showed us to the window seat.
We ordered from the 3 course dinner menu http://www.wagjag.com/?wagjag=58561
I ordered the Stuffed portobello mushroom with crab meat in a sundried tomato cream sauce topped with mozzerella cheese with sliced fresh tomato, rib eye and tartufo. My partner ordered the Portobello Salad with roasted red pepper and portobello mushrooms topped with goat cheese on a bed of spring mix with their olive oil balsamic vinegar dressing, veal and tiramisu.
May I add here that our server acted as if she couldn't give a damn that she was working there or that she was serving us. I guess the owner didn't do his due diligence before he issued those WagJags... by perhaps bettering his service, food quality or offerings?
Our first course of appetizers were 'thrown' onto the table by our server. Complete with a frown.
They were all mildly dissapointing. The marinated portobello in the salad and the spring mix were the best parts. The crab meat was NOT real. It was imitation crab meat sticks (pollock fish). The mozzarella cheese was surely shaved off from a block of Black Diamond from the supermarket. That sundried tomato cream sauce was a watered down mayo with a tinge of pink colour, but no sundried tomato taste. There was about a speck of goat cheese on my partners salad.
Once again, our entrees were 'thrown' to us.
The rib eye was tasteful (due to the canned, partially gelled gravy that was poured on top) but cold. The breaded veal was paper thin and obviously from frozen. It was over cooked to a jerky.
The linguine was most well cooked and lightly flavoured with canned tomato sauce. I would be surprised if they could not get the pasta right.
The desserts were good as they also were taken out of a food service package and served to us cold. At this point, I realized that no matter how nice were to our server, she would still throw us our order.
I do not usually write reviews, nor am I usually disgusted with a restaurants service or food offerings as I am a very easy person to please. I never send food back (even if there is a hair in it!!). However in this case, I felt I could do some justice for any future customers of this place. Save your dollars and eat at an authentic Italian restaurant who offers homemade pastas, sauces and meats. Not this 'donut store' attempting to offer a fare they do not specialize in, charging the same as other restaurants, but not offering the same quality or value.
I am not trying to put this establishment out of business with this review. I simply want them to improve their operations.
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