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| - I was so disappointed tonight. I have been going to Flancers with my family for so long, almost once a week. I remember when my son was young and we would come in to see if he won the coloring contest, but tonight... well I don't think I will be back. We got there about 5:30pm on a Friday night, and it was a little busier than normal.. I am guessing because the winter visitors are back. We sat down right away at a table rather than a booth because all of the booths were full. It took awhile for our waitress to come to the table and when she did.. she told us "I had to go in the back to wash some appetizer dishes because we ran out" ... no big deal, it happens.. and she came back to take our order.. but our table was right by the front door and more and more people came in, each one opening the door and it was drafty.. so I asked the hostess.. if there was anyway we could move to a booth since when one was available.. she first said.. "which one?" and I said.. well the first one.. she said, she already had people waiting.. sure I understand.. but we did get there, before those that were waiting and if they wanted a table, they could have ours... and we had not even ordered, we could have gotten up and left, but I thought she was going to do something about it.. or at least acknowledge my request and say no.. but instead.. I saw her talking to the waitress, who pointed over to us.. pointed at the booth and as she came by the table I said.. "never mind, we don't want to cause a fuss" And.. she said, rather rudely.. "I don't know what you are talking about!.. what do you mean never mind?" not friendly, not making any sense.. if she didn't know what was going on, why did she have that reaction, it felt like she got caught telling the hostess to forget about ... So.. others came and sat in the booths.. and we got our food.. but we didn't' see our server much after that.. I asked her to refill my son's lemonade.. she grabbed it and eventually brought it back.
Later, she seemed like nothing happened.. back to the faux friendliness.. which now made me feel worse.. I started to realize that after all these times that we had visited this place.. almost a little family tradition.. I did not want to come back. It took forever for our ice tea to ever get refilled.. the manager came by and cleared the plates and didn't ask.. "how was everything.?" because I am sure he knew by then that we were upset.. but that it didn't really matter to him.. hey, they were busy.
I am sure that they will remain busy... the winter visitors will keep them busy for now.. but this customer that used to come every week with his family won't be back. The food is ok.. but it's not the only place around.
I realized tonight that the people there, are different, or should I say indifferent to how the customer feels.. that isn't the same manager that used to be here and truly seemed to care how we enjoyed our meal.. these are not the same servers that had been there in the past that had a smile on their face when they greeted you. This has become your average cafe.. and if you are a frequent visitor like we were.. I challenge you to look around.. are you going here because you always have? isn't it different now?
To be honest it's a little sad.. this used to be a little family tradition.. when we didn't know what we wanted for dinner.. we would always say.. well let's just go to Flancers,but that's done.
Goodbye Flancers
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