Horrible experience.
We come here at least once a month at around 1pm. For two years, we haven't gotten a very good experience with them but we don't complain and kept going because it's close to our church. Today however is different or worse than usual. I asked if they would honor the birthday freebie emailed to me while showing it from my phone and the guy at the reception said yes. We ordered our food which was almost the same every time except for the pancakes that come with the meal when you choose their specials. My husband's breakfast was served COLD , my eggs were raw when I ordered for over medium and I got the wrong crepes. Still, we were very patient and asked for what we initially ordered. My two kids and husband were already done eating when they finally gave me the crepes. Then came the bill and everything was ala carte as opposed to the special meal combos that we were pointing at on their menus while we were placing orders. Of course it was more expensive which we could afford but just surprised because it's not exactly what we have expected as that was not the price of what we have ordered. Then another lady in red which seemed to be th crew chief asked us if we were okay. And that they won't honor the freebie for myBIRTHDAY. This is a birthday bonus you give your customers. It is not the ONLY item we ordered for and we are willing to pay for. I don't understand the attitude that they were pulling. Then the guy at the check out was telling us that the waitress is new. We don't even blame her. The kitchen screwed up our meal. The manager could have easily straightened it out but won't. Needless to say, we did PAy for what we ate but we will NEVER go there again not because of the price nor the food but the behavior of the staff who could have been sincere in giving a good service if not excellent and should have been sincerely apologetic for their bad service.
P/.S 9 out of 10 time we went there, the waiting for the food is always long . Today is no different . Just saying it matter of factly.