The Wife got her car stuck inside the garage when the main spring decided to break. Minor panic and a few phone calls later, I was able to book an appointment the next day (today).
Tom was my tech, and he was very polite and showed up at the front end of the time window. He was in and out rather quickly and fixed all sorts of other issues that needed addressed. I basically have a new door now, and it works better than new.
After discussing the process with a few coworkers, apparently they are beyond reasonable price wise. Again, very happy.