Absolutely terrible customer service. Bought a white hoodie at Aritzia. After wearing it a couple of times, the zipper broke. I took it back asking if they could please repair the zipper or replace the hoodie. Answer: NOPE to both!!!
Bottom line: Staff at Aritzia will swarm you like a flock of vultures looking at a carcass when trying to sell you something, lie through their teeth telling you how great you look.....even when you know the fit is terrible, but you are shunned if you need help with a faulty product.
Emailed the head office in Vancouver and they said they don't warranty any of their products. Same attitude as their store staff. So, buyer beware!