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| - I think for the value...they're expensive...even though they arent "expensive". Perhaps a waste of money is better imagined. I ordered a PLAIN BBQ BURGER and a side of fries. We had to wait for a bit, which is fine but kinda not fine after seeing what we were presented. Why the plain? My son is allergic to dairy so no cheese and he doesn't even eat the usual burger veggies so plain it is. However, if one is ordering a plain BBQ burger...woudn't it be common sense the person would like the burger with just the bbq sauce? Because if I wanted to skip on the sauce...I should have just ordered a hamburger plain.
By the time we got our order, even the cook comes out with an unconfident vibe about what he just served us or something. I lookwd into the burger out of habit because of my son's allergies and saw cheese. I, with my cracked sick voice, politely said...oh, I wanted it plain, no cheese. The lady who had rang me up looked at me, then looked at her register as if 1)I was wrong for not telling her 2)the register could verbally back her up like oh no she didnt. However, oh yes I did because, again, my son has a dairy allergy.
Anyway, after that quick awkward moment feeling like it was my fault, they took the burger back. No one said, oh I'm sorry about that we'll make you a new one, oh I'm sorry about that..you did mention that, oh I'm sorry I didn't hear you. Nothing. So as they walk away they go into the kitchen to say I wanted it plain. Then from the back of the kitchen they turned to ask DID YOU WANT BBQ SAUCE?
Ugh, apparently my common sense is pretty deep because if I'm ordering a plain bbq burger...I'm expecting a plain bbq burger with just its bbq sauce. If I wanted a plain hamburger, then I woud have ordered the hamburger, the first item on your burger menu, plain.
They are a new establishment, I understand. But you gotta have something workable. If your service sucks where you can't even get a thank you for waiting, my apologies for the error, etc...then you get a burger that looks alright...why come back. Pass. Never again.
In fairness, I didn't personally eat the burger. It was for my son. My 6 year old said it was.okay. He's a petite little guy and he was still hungry afterwards. Their fries, I tried, aren't that bad though.
Definitely kid and stroller friendly as it sits in the food court of the Galleria mall where McDonald's used to occupy.
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