The set up- once you walk in you are directed towards the front counter, which is where you order. If you choose to dine in feel free to grab a seat after you place your order and a food runner will bring out your meal.
I've been reading reviews of this place for years and finally decided to try it out today. I ordered the double steak burger meal with fries and a drink, my girlfriend ordered the same but without a drink. The food came out about 5-10 mins after we ordered and everything was cooked to perfection. The burger patties are on the smaller side but the fry portion was larger than expected so I left without any residual feelings of hunger! Overall the burger was pretty good--not the best burger I've had around here but certainly not the worst. My issue (and the reason I gave it 3 stars) was the price. Our meal came out to $19 dollars and my girlfriend didn't even get a drink (and we skimped on the "add-on's". I figured a meal like this, at a place like this would be $10 or $15 max but I ended up paying B Spot prices for a Steak n Shake burger. The burger wasn't anything special for the price they charge so I likely won't be back.