Booked via Expedia because I got a ridiculously cheap rate ($37 for 2 days). The check in process was BRUTAL. I would understand if there was a crazy line but there was ONE person in front of me. They take their damn time and didn't have anyone come out to help (there were other employees just hanging out doing absolutely nothing). Then when I finally got up to my turn (which took 15 minutes!) the guy was super rude just because I turned down insurance. I see why its cheap. I guess that's to be expected when rates are this low. I would never recommend this company to any one. Go with SixT for good rates and better service.