Waited over 20 minutes, tried giving us the wrong order. Cook threw the wrong order in the trash. Turned around and started cooking again, no apology. We waited another 15 min while behind us are now getting their food. I politely asked the man behind the register an update on our food. I even started with "I know you guys are under staffed and very busy...". He gave me a refund which then I explained to him that I didn't want a refund, I just wanted to know what was going on with my food. He gave us a refund, we took, he offered to make us our food still, free of charge. Our time was up, we had to go. An apology would have been nice.