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  • How do I give ZERO stars? After spending thousands of dollars at this casino/hotel over the years, and frequently visiting this place on almost a weekly basis, they have officially ruined my birthday. I have a birthday coming up in a few weeks and didn't know what to do. Then I got a great offer in my email for the El Cortez with complimentary nights, food, and free play! I was sooo happy, the offer came at just the right time and my bday is all set. I called and booked the date along with the offer code. Gave them all my info and they gave me a confirmation number for the stay. Perfect right? NOPE... the same lady called me back 10 minutes later and said... My reservation was cancelled because of a convention that's in town..Really? The fact that you put me on hold for 5 minutes after you found out I was local had nothing to do with it!? Then why did you send me the offer in the first place? You weren't getting much of my gambling business as it is, now you'll get ZERO. I will gladly go above and beyond at Station Casinos from this point forward. Where by the way I'm a CHAIRMAN member. Calling them now to set up reservations with my host, even if I have to pay. Just thought I'd try to try out a great sounding offer, should have stuck with my gut- No more El Cortez for me, my family and friends. Place is sad.
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