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| - Beware of this CVS! They are always swamped with customers. They are always mean. They rarely, rarely fill a prescription correctly the first time.
For example doctor sent them to prescriptions electronically. Even though the drive from the doctor's office to the pharmacy takes some time, I tried to take extra time gathering over-the-counter products before inquiring about my prescriptions. This was all for nothing. They had not even started filling the prescriptions. In fact, they indicated to each other that they had 39 electronic prescriptions they had not even looked through, yet. (One employee indicated she was thankful they were not all at the pharmacy, yet.)
They pulled my prescriptions to fill them. This took over forty minutes. I purchased my prescriptions and other items, then realized they had only filled one. Back to the computer! A woman told me it would be at least ten minutes before the next prescription was filled. It was over twenty. Overall, I was in the pharmacy for an hour and a half.
It is one thing that they had not started my prescriptions before I arrived. However, after pulling them, I had to inquire several times about the status of my medication to keep them working toward filling my prescriptions. They kept setting it aside for some reason. The pharmacy was busy and always is. However, I was at the CVS through several long lines of customers, all of whom were very dissatisfied and pushed to the point of complaining to each other.
The staff routinely bad mouths the customers. I am not sure if they don't think we can hear them when they are behind the pharmacy counter where the pills are counted, or if they are just used to an elderly crowd. I can hear them just fine, however. They also like to tell you how your presence and/or prescription is complicating their lives, and not in a friendly manner.
I have never arrived at the pharmacy and had them find my prescription the first time they looked. It is never in the bin marked for the appropriate letters of my last name. Sometimes it is on the floor. Sometimes it is one the pharmacy counter. Sometimes they forgot to fill it. Sometimes they didn't have the medicine, but did not bother to call me. They just note it for when I arrive and ask for my prescription.
When they have an issue filling a prescription, such as they missed a notation from the doctor, they will make up stories about why they filled the prescription incorrectly. These include:
"We can't fill it that way." (even though they have been for years)
"That wasn't what the prescription said." (This takes a doctor's office call to correct.}
"I didn't know we could that."
"We will fix it next time." (They do not.)
If there is another pharmacy you can use, I recommend you go there. I am stuck with CVS for insurance reasons, but sometimes wonder if it would be healthier for me to just pay out-of-pocket and gain some convenience and peace of mind.
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