We had 3 palm trees that needed removal as their roots were placing stress on a retaining wall in our yard. We scheduled an estimate. Claude came to evaluate the work and was quite honest about the best way to handle the job. After getting a few other quotes from other businesses, we chose them for the reasonable price. They arrived to do the job and completed the removal efficiently. Overall, we are happy with the service provided and the work was done well.
The reason for losing a star is twofold. First, we asked for a clear written estimate. What we were given at first was scribbling on the back of a business card. After insisting on something more formal as I expect from licensed contractors, he brought it over the same day as showing up to do the job. We were a little surprised that he planned to do the work at the same time. Just some poor communication whether from us or them (not sure). He also wanted to be paid by cash which I never do with home service vendors for legal reasons. Ultimately, he did accept a check which I do appreciate, but it makes me wonder about a business that prefers cash and tries to operate under the table. I am quite sure what we paid for the work was not discounted with saving on their taxes in mind.