We had an ignition starting problem with the Kia Forte they gave us. It would not start in Prescott. We rented in Phoenix. I called an told them the key would not turn in the ignition. Spoke with Joe in Phoenix. He said the the 800 # roadside assistance. I did and since I did not purchase the assistance they could not help. I said this is not a roadside assistance problem, that would be flat tire or run out of gas. Called Joe back and he called Amber his manager. They said call roadside asst again and tell them to have the car towed back to Phoenix from Prescott and it was no charge. Really? Check the internet to see what the problem is and it said in the KIA the sometimes gets out of alignment with the chambers in the ignition. Finally after 3 hours with got the key to turn. Their customers service is terrible. They need a exchange program with other car rental agencies so one could exchange the car on the road. Not have it towed back 150 miles. We were lucky we finally got it to start.