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| - The reason I'm giving this location a 1 star heres the reason why. I came in after a very long time to give this location another chance. The first time I was back it was the same people working which they looked kind of shocked. Well anyways I got the same thing last time when they messed everything up for me. I got the 10inch cheese stake with the cheddar cheese sauce only no american swiss, and a I got the combo along with a cheese cup for my fries. The girl told me she had to ask her boss if they could do that which he said yes that wouldn't be a problem, and since I walked there I asked if they cared if I sat, and ate. She responds with let me ask my boss which he said yes, and she told me that they were closing soon which I knew that that's why I asked if it was okay.
Well the other day I went for a walk last week, and I had a taste for a cheese steak so I walked up there, and I left my house at 8.30pm a half hour before they closed, and got there at 8.45pm which was the same time I got there the last time. Well another girl, and I walked in she was asking if they were closed I told her they shouldn't be we have a good 15 minutes before they close. Well we walked in, and this moron with long hair goes we're closed, and laughs at us thinking its funny that we walked in to get food, and they were closed which this made me think that he started closing at 8.30 instead of 9 at night which I thought was dumb due to the fact that the customer is the boss, and is always right. When I worked at papa joes mentor, and eastlake if people walked in 1 minute before closing time we had to take their order. It didn't matter if we wanted to get out the business wanted the money so thats what we did. I see why they are always dead though honestly the fact that the guy laughed at us, and goes sorry we're closed okay dude you were just about to make money from the 2 of us sorry you're lazy, and don't want to work. My question is why is it all these people who are from India that are working at them.
Well today after taking a nap since I didn't get much sleep last night I walked up to mr.hero I told myself I'd like a cheese steak. I would go to papa joes since they are cheaper, but long story short the owner got the police involved he had them tell me that they don't want my business granted his wife made up lies about me, but thats besides the point since I don't want any drama I choose to come here rather than papa joes. So today I had a coupon for a 10 inch cheese steak which it was 2.50 extra for the combo. Well I walk in, and right away there is a indian girl who looks miserable doesn't say hello or ask how I'm doing. I give her my coupon, and tell her that I wanted to do the combo, and on my cheese steak I didn't want swiss american cheese on it I just wanted the cheddar cheese sauce. She looks at me, and says we don'g have cheddar cheese sauce. I pointed behind her telling her thats the cheese I want she says oh as if she was trying to play stupid. Well the cook told me he could give me a cheese cup, and I could pour it on myself. I told him that they put the cheese on there for me, and didn't want the swiss american. He tells me that it was going to be 12.50 for everything, and the girl was about the ring me up. I stopped her before she could, and told her I had a coupon for the 10 inch combo meal. She had the coupon in her hand the entire time she goes oh, and punches in my coupon. She then tells me that it'll be 10.50 which whatever just give me my food so I can eat, and get out of here.
I pay, and she goes in back after doesn't give me my cup or anything she starts doing other things when she came back out front I asked her nicely if I could have my cup to fill while I'm waiting for my order. She goes oh yeah here she was completely rude, and unfriendly. After I get my drink my food comes up she puts everything in a bag for me which she never asked me if I wanted my food for there or to go I thought that wasn't right. When my food was almost ready I saw the cook he had swiss american cheese on my sandwich after I told the girl that I didn't want that on there I just wanted the cheddar cheese sauce only, and I told her no other cheese. The cook was nice he went in back, and picked it off he came told me that there was only a little bit left on the sandwich, and if I wanted he would make me another one. I respected that. Granted he should of made me a new one when the moron girl didn't take my order correctly. I wasn't going to get mad at him for that it wasn't his fault that people don't listen, and act like morons.
When my food came she put it in a bag, and handed it to me she didn't say anything like have a great day or anything like that she just said here. I thought that was completely rude since shes in customer service, and can't even be polite to someone even if she thinks they're being rude she. They should consider getting ride of her due to the fact that she is rude to people.
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