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| - I'm not sure if I came in on a bad day, but we had horrible customer service from everyone who helped us except for the wonderfully kind guy on register this morning. I'm a vegan who lives in the area and was really excited to finally try this place, and I'm pretty disappointed that I didn't get the same cheerful service so many glowing reviews have mentioned. Having never been there before, we didn't know exactly how the service works, so when we'd received our entire order (including my coffee) but not my boyfriend's drink, we waited 5 minutes and then politely mentioned to a server that we were missing it. She literally said "okay?" (note the question mark) as she rolled her eyes and then never came back. My boyfriend and I just sort of stared at each other awestruck by how rude she was to us, and worst of all I think she may have been an owner or in management. As far as the food went, everything was really good! The biscuits and gravy were our mutual favorite, and everything came out of the kitchen so quickly that it made up for the 15 minutes we waited in line to order. I'm a coffee freak, and their cold brew was perfect. I wanted a to-go box for my donut and was too scared to ask for fear of being snapped at again by someone who clearly feels it isn't their job to help.. Overall, I do recommend this place to vegans and carnists alike, but with caution; expect yummy food but don't expect to be greeted when you walk in and don't expect to see any smiles.
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