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  • The review is NOT FOR THE DOCTOR but for the staff (the office on Glendale ave). My 6 year old son had an accident and required immediate surgery after which we were referred to Dr Reddy for further observation and second surgery. We really like the doctor, the office, however, is a different story. To compare the incompetence of the staff to the social security office would be a disservice to the SS office because the staff at ARC is ten times worse. NOTHING, not one single thing, since we started seeing Dr Reddy, has been done right. The scheduling is horrible. Half the time they don't even know what the doctor ordered so you have to argue with them. They blame everything on emergencies but it's a load of bs. We went there this morning, there were no emergencies and it still took us an hour and a half to see the doctor, 2 hours total. The wait is beyond ridiculous. Your time means absolutely nothing at this place. When we were scheduling our next appointment I asked the scheduling lady (who looked like she couldn't be bothered with anything) to schedule an appointment so that we didn't have to spend 45 minutes staring at walls and she informed me that that was how long it usually took to see a doctor. Are you serious?! So they know it's normal, they just don't care. Since I have plenty of time to observe the techs when I go there I can attest to the fact that about 90% of their time is spent congregating in halls, talking and laughing. We will be sending a letter to the office manager because if it was any other business it would be out of business by now. We are forced to go back to see the doctor but I wouldn't deal with service like that if I had a choice. To sum things up, the doctors are experienced and competent the entire staff needs to be fired.
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