The Service Department has some definite problems.
Initially, I took my vehicle to Capital Ford for a recall. I was told it would take 4 hours to complete, so I leave the vehicle. I get home and I get a call that the vehicle is ready for pick up. I would have waited an hour for the installation.
Days later, I get a call to bring the vehicle back because the technician did not log the serial number from the part.
Unless, you like driving back and forth to Capital Ford, don't use the Service Department.