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| - Just short of useless
We visited this store after the Verizon location near Dysart and I-10 was out of the phone model my wife and I were looking for. Having seen the large difference in customer service and technical ability, there is zero wondering "why?".
The store that sent us asked us to visit the manager here, who would have everything set up. It wasn't. And he was too busy wandering around the store to bother, so we were assigned to a young lady. She had no idea what we were trying to do and we had to explain it a few times-- two iPhones, Verizon email offer for upgrade and discount, came from the Dysart and I-10 store because they didn't have inventory. Not sure why that made her feel off-put, but she came across as inconvenienced.
Then, the comedy of errors... Said we wanted to move to the Edge plan to share data and for unlimited voice and messaging, along with a possible air card. She argued that we would be changing plans. Confirmed it was indeed our intent, unless Verizon would let us share the data from our grandfathered plans. Nope. Get an email on my phone that an order was put through. Said I didn't sign and that I expected to do it with the phone purchase and to review things together before the order was executed. Was told it had to be separate. Looked things over on the plan change and things seem to be fine. Onto purchasing two iPhones. She can't get the scanner to work. Hand enters the numbers and I make the comment that it's a lot of numbers to type into the system. "I have to," is the answer I get. Same thing for the second phone after she can't figure out how to scan that one, either. Look over the order and confirm, but cancel the air card order since she has taken so long and communicated so poorly. AND Neither phone cuts over on Christmas... She doesn't have it set up after all. I avoid her and this store. I visit Carlos, Josue, and the manager at the Dysart and I-10 Verizon store. They fix things.
Sweet nutcrackers, these folks just about made us look for different Christmas gifts. They were so exceptionally difficult and aloof that I started to think AT&T or T-Mobile might be better. Briefly. After 15+ years with Verizon.
In the end, I'm happy to say that the Verizon store at Dysart and I-10 turned things around for us. Will continue to avoid this location in favor of that one for as long as I live (in the area).
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