The four stars is for just one type of soup-- the vegetable bounty soup is one of my favorite soups ever. I don't know how they make it (and I've tried to recreate it at home with no success), but it is awesome. I used to go here on the days when they had vegetable bounty (when I lived in Cleveland). I was always disappointed when I got there and it was a day without that flavor of soup. I tried many of the other flavors and found them to be fine, but nothing special. But the vegetable bounty is seriously worth going here for.