I will have to say that this store by far is the best in the city for locals looking for iPhone repairs. It's hard being a Las Vegas local and finding quality customer service at strip locations. Being that majority of the iPhone store are on the strip sales seems to be a top priority to the tourist. In my opinion the Forum Shops iPhone store treats locals the best. Every time I have come here my issues have been resolved because they take the time to research and actually fix the issue. My worst experience was at the fashion show mall. Save your time going there because they don't even acknowledge you, or give a quick excuse on why they can't assist you or tell you come back later because of selling iPhones is a priority. If you need repairs or an honest opinion on what's wrong with your phone go to the Forum Shops.