Based on the reviews, my family and I must have just had a bad batch of cookies. The cookies that we got on our sandwiches were hard as rocks. The place was slammed with little to no seating available but we got lucky.
Ice cream was so so, cookies were hard, either I have high standards or my group just happened to get the 6 worst sandwiches the place had to offer that day. My daughter didn't even want to finish her chocolate ice cream on a chocolate chip cookie sandwich, she's 4 and turned down ice cream and cookies... that should tell you what you need to know.