We interviewed a TON of pool companies. I only interviewed people that had more than 4 stars on Yelp. We have a huge yard, and had a LOT of features we wanted included in our pool, including two baja shelves, a long fire feature, raised spillways, and more.
There is a misconception about the term "BYOP". People think that means you don't have support or a contractor. That couldn't be FURTHER from the truth. It's just that they take a flat fee and have negotiated for you to pay the subs directly - cutting out a lot of the extra costs, margins, and mark ups.
They were always truly honest (which is not common in any customer service industry it seems). They built us a BEAUTIFUL pool. Crystal put up with a LOT OF REVISIONS as we were trying to design our dream back yard. She was SUPER patient, and helped us design a real masterpiece that is the focal part of the entire yard. Everyone was always kind and respectful of our things. Communication was good.
And they came in UNDER BUDGET! (Does that EVER happen???) Anyone that is ever looking for a pool company - we strongly recommend BYOP!